latest news

01.02.2013

DocDev is translating and writing user and technical documentation for Finnova.

Read more ...

01.04.2012

DocDev is writing internal technical documentation for the SCC SENT team of BNP Paribas Fortis.

Read more ...

01.06.2011

DocDev starts (re)writing and translating the DLW website in French and English.

Read more ...

03.01.2011

DocDev's contract at Belgacom is extended by 3 months.

Read more ...

docdev logo

For all your e-doc solutions.

Welcome at docdev

Welcome to the website of DocDev, the technical communications agency for all your e-documentation. DocDev is a specialised technical communications office that offers you professional services in the fields of technical documentation, localisation, content management, copywriting and text redaction.

DocDev is the communications interface between your product or service and your customer and between your company and the market.

How can we help you?

 


What is meant by technical communication?

The words technical and communication are very general concepts. Everybody has their own interpretation of them.

Technical refers to the actions and operation that one needs to master in order to get a particular task done. For a particular person, changing the language of her cell phone is technical, while for another person, revising the engine of her car is not at all technical.

The same goes for communication. As everyone attaches their personal interpretation to the word, some may spontaneouly think of human communication, others of corporate communication and others of telecommunication.

So, what do we mean by technical communication?

By technical communication we at DocDev mean all forms of business communication that have to do with selling, marketing or managing products or services.

This information is intended to inform prospects or customers correctly about the products or services of you company, enabling them to get the best out of their products or services while enabling you to minimise customer support costs (help desk, customer inquiries about the functionality of the product or service, etc).

The medium that is the most appropriate for the communication, depends on the context, the nature of the product, the purpose and the targeted audience of the communication. It may come in the form of online help, multimedia presentations, websites, paper manuals, information flyers, or combinations of these.

Read also the section Technical writing

 

second wave of information democratisation

Gutenberg is believed to have caused the first wave of information democratisation with his invention of modern typography around 1450 AD.

Faster printing techniques make information in the form of books now readily available to a much larger community of people.

Before Gutenberg's time, editing books was a manual and tedious activity, which made books so expensive that only the church and nobility could afford them. This changes completely. Now even middle class people can afford books, which makes the demand for books – and gradually also for secular books – skyrocket.

Bearing in mind that the saying goes 'Knowledge is power', the invention of printing has caused an enormous shift in social relations. Other truths than the ecclesiastical came to light, like science for instance. As the earth was no longer flat and the sun no longer evolved around the earth, the church was less and less able to impose its will upon people, people got better and better informed and started to rebel against so many innate social injustices and idées-fixes.

The birth of the Internet caused a second wave of information democratisation. Without too many resources or funds, each individual is now able to evolve from an information consumer (established media) to an information author. People send e-mails, post blogs, edit wikis, post images, footage or music. Anyone with access to the Internet, suddenly has the whole world at their feet, 24/7.

The arrival of the Internet caused the volume of information and communication to explode in writing, vision and sound. As every coin has its flip side, it is gradually becoming more and more difficult for Internet users to find quality information in this anarchistic ocean of information.